Position Title: Fulfillment and 3PL Manager

Manager: Director of Operations

Location: St. Louis, MO (hybrid)

Company Overview

Native Pet is re-imagining pet nutrition for a new generation of pet parents. We make dog and vet approved supplements to help consumers nourish their pets. We are in high growth mode, scaling across digital and brick-and-mortar channels; including Amazon, Chewy, Target, Thrive Market and PetSmart. We’ve grown at least 2.5x each year since 2017 and have our sights set on $100M in sales. We recently closed Series B funding to scale our operations. We’re rapidly expanding our team to manage the brand growth and are excited to bring in candidates who are interested in CPG x Pet.

About the Role

We are looking for a Fulfillment & 3PL Manager to join our Operations team in a key role

overseeing end-to-end fulfillment execution across all sales channels. This role will drive service excellence, cost efficiency, and 3PL performance across DTC, Amazon, and retail.

What you would do

• Oversee Fulfillment Execution: Manage daily DTC, Amazon, and retail order fulfillment to ensure accurate, on-time shipments.
• Manage 3PL Performance: Lead 3PL relationships, monitor SLA compliance, and conduct regular performance reviews.
• Resolve Fulfillment Issues: Serve as point of contact for escalations; coordinate with Inventory and CX on delays, OOS, and routing issues.
• Support Inbound Logistics: Align with Inventory and Supply Chain to ensure timely receipts and resolve receiving discrepancies with 3PL.
• Ensure Retail Compliance: Monitor vendor scorecards, dispute chargebacks, and enforce corrective actions.
• Oversee Returns & Rework: Manage return flows and 3PL handling of rework, relabeling, or repacking needs.
• Track & Report KPIs: Analyze fulfillment metrics (e.g., OTIF, accuracy) and recommend improvements.
• Drive Process Improvements: Identify and implement initiatives to improve speed, accuracy, and cost efficiency.
• Collaborate Cross-Functionally: Partner with key teams to support product launches, promotions, and inventory transitions.

What your background might look like

• 3–5 years of experience in logistics, fulfillment, or supply chain operations (CPG or eCommerce preferred)
• Experience working with 3PLs, freight brokers, and EDI platforms (e.g., SPS Commerce)
• Experience with Cin7 Core or similar ERP/IMS platforms a plus
• Excellent communication and organization skills; thrives in fast-paced environments
• Proactive problem-solver who takes ownership and drives continuous improvement

What we offer

• Competitive salary with performance-based incentives
• Opportunity to join a high-growth, venture-backed startup in one of CPG’s fastest-growing categories
• Collaborative, pet-friendly work environment that values innovation and ownership
• Flexible work environment with opportunities for career growth
• Comprehensive benefits package, including healthcare, 401(k), and PTO