IT Systems Administrator II

The Farmer's Dog

The Farmer's Dog

New York, NY, USA
Posted on Thursday, June 13, 2024

Who We Are

The Farmer’s Dog is the fastest growing pet health service company in the US, and was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care – a fresh proposition in an industry riddled with manipulative and misleading marketing. We’re starting by radically improving the $100 billion pet food market, replacing bulk bags of highly-processed pellets with a personalized subscription service that sends healthy, freshly-made dog food, balanced by top veterinary nutritionists,directly to customers’ doors. Our ultimate goal is to create innovative,honest, and delightful experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic and forward-thinking culture uniquely position us to shepherd this backwards industry into the future.

To date, The Farmer’s Dog has delivered hundreds of millions of meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to our customers, health to their companions, and much-needed change to the way people feed and care for their pets.


Where You'll Come In

We’re looking for an IT Systems Administrator II to join our team, reporting to the Manager of IT. Our IT group takes pride in representing and interfacing with the entire organization. You’ll help expand our internal IT capabilities and ensure our technology runs seamlessly. You’ll work closely with employees across the organization to resolve daily technology issues and play a key role in scaling our technology as The Farmer's Dog continues to grow.

How You'll Make An Impact

  • Handle helpdesk tickets promptly with a customer-focused approach, ensuring employees receive the support they need to perform at their best.
  • Provide on-site support for our New York office, as well as remote support for employees across the country, addressing both scheduled and unexpected IT needs.
  • Troubleshoot and resolve various issues related to video conferencing, network infrastructure, and printers (amongst others) to ensure uninterrupted operations, and continuously seek ways to enhance performance and reliability across our IT systems and services.
  • Collaborate with Humans Operations to support employee onboarding and offboarding.
  • Write, update, and maintain technical documentation for IT procedures, configurations, and automations, ensuring our internal processes are well-documented and accessible to both technical and non-technical audiences.
  • Maintain our portfolio of SaaS applications by handling software license requests, managing and configuring SSO and identity provider integrations, and monitoring application performance and usage.
  • Manage our Mobile Device Management (MDM) solutions by overseeing macOS and Windows operating system upgrades, deploying new rules and customizations, and ensuring device compliance with security policies.

We're Excited About You Because

  • You have a passion for technology, are innovative, and always look for ways to improve the IT experience for your partners.
  • You have excellent people and communication skills (both written and verbal) and are committed to delivering high-quality service.
  • You have experience managing a ticket queue in a helpdesk system (such as Jira, Zendesk, or HappyFox) and providing timely, high-quality written responses to tickets.
  • You excel at managing projects and setting priorities.
  • You have experience managing and administering SaaS and cloud applications at a large scale, including productivity tools like Google Workspace, communication tools such as Slack and Zoom, and identity management technologies like Okta.
  • You understand core networking principles and have experience deploying, managing, and troubleshooting office networking systems like Ubiquiti or Meraki.
  • You have in-depth experience working with macOS and Windows operating systems and have supported MDM technologies such as Mosyle, Jamf, or Intune for a hybrid workforce.
  • You live in New York and are excited about working at least three days a week in our dog-friendly New York office. You are also able to participate in on-call rotations for after-hours support.

Office Guidelines

The office is open and available for all Monday through Friday. We ask all team members to be in office a minimum of 3 days a week to build a collaborative and invested environment to foster our unique in-person culture we are proud to have. This office policy is subject to change at company discretion.

Our DEI Philosophy:

Our company’s mission is rooted in deep, genuine care for dogs – and for the people who love them. As an organization we are full of individuals who are unique in many ways, but all united in a mission of providing true peace of mind to dog lovers everywhere. Fixing this industry and improving the lives of pets and their people will be a difficult, decades-long endeavor. We believe the best use of our time, energy, and resources as a collective team is to focus on this mission, and on supporting our team to do their best work and be their best selves. In support of this we’re committed to hiring and supporting a diverse workforce, and investing in internal structures, opportunities, hiring/promotions processes, and training that create and sustain an inclusive team. We strive to provide an experience at TFD that will be invested, meaningful and memorable as we progress on the journey to reimagine how we feed and care for our pets.

A Few of Our Best Benefits

  • Dog-friendly office in Greenwich Village
  • Market-competitive compensation and equity packages
  • Comprehensive Healthcare, Dental, and Vision
  • 12 week paid parental leave
  • Competitive 401k plan with company match
  • Flexible PTO
  • Discounted fresh food for your pup
  • Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug

We commit to building a competitive compensation package and company environment for all individuals to thrive. We believe in competitive base compensation rooted in location specific market data and performance along with equity ownership in the company that allows every team member to build their personal wealth as the company grows, just as much as we believe in fostering a culture that supports our team members personally, professionally, and holistically. For this role the anticipated hiring base compensation range is $80,000 - $95,000 USD Annual and the compensation offered will include a robust market competitive package of base and equity. In addition to your base compensation offer you will also receive equity ownership in the company. More information about the value of this equity will be shared at the time of offer. This range is representative of NYC Market Data if you are applying to this role outside of the NYC area the range may change.

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