Sr. Manager, Operations Business Management, Fulfillment and Logistics

The Farmer's Dog

The Farmer's Dog

New York, NY, USA
Posted on Saturday, June 29, 2024

Who We Are

The Farmer’s Dog is the fastest growing pet health service company in the US, and was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care – a fresh proposition in an industry riddled with manipulative and misleading marketing. We’re starting by radically improving the $100 billion pet food market, replacing bulk bags of highly-processed pellets with a personalized subscription service that sends healthy, freshly-made dog food, balanced by top veterinary nutritionists, directly to customers’ doors. Our ultimate goal is to create innovative, honest, and delightful experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic and forward-thinking culture uniquely position us to shepherd this backwards industry into the future.

To date, The Farmer’s Dog has delivered hundreds of millions of meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to our customers, health to their companions, and much-needed change to the way people feed and care for their pets.


Where You'll Come In

As the Sr. Manager, Operations Business Management, you'll lead the analysis and implementation of strategic initiatives across our Fulfillment & Last Mile teams. We are seeking a dynamic, results-driven individual with strong analytical capabilities and a deep understanding of D2C Fulfillment to collaborate seamlessly with cross-functional and external stakeholders, ensuring the seamless execution of strategic plans aligned with our organization’s long-term objectives. This role offers a platform to demonstrate a versatile skill set, spanning Fulfillment, Last Mile Operations, data analytics, capacity management, interpersonal proficiency, project management, risk evaluation, and beyond. This role reports to the Senior Director of Fulfillment & Last Mile.

How You'll Make An Impact

  • Spearhead the refinement of our 3, 5, and 10-year Fulfillment Center (FC) network strategy, including strategic location selection and capacity planning, to ensure optimal operational efficiency and scalability.
  • Drive innovation throughout our FC network in collaboration with 3PL partners, leveraging your expertise in automation to propel our operations to new heights of efficiency and effectiveness.
  • Collaborate closely with our Growth team to identify and implement meaningful and scalable opportunities for additional customization within the fulfillment process.
  • Taking your deep understanding of Operational P&Ls, partner with FP&A to identify opportunities for meaningful improvements to Gross Margin through strategic Fulfillment & Last Mile initiatives.
  • Represent the fulfillment organization in key cross functional projects like new product launches.
  • Develop strategic recommendations on Capital Expenditures within our Fulfillment network, focusing on reducing error rates, increasing productivity, and improving margin.
  • Use your strategic knowledge of WMS, EDI and other technical operations platforms to enhance traceability, visibility and efficiency within our supply chain.
  • Partner closely with Data teams to build and maintain operational performance benchmarks including tracking milestones against strategic projects and ongoing operations.
  • Lead initiatives aimed at enhancing delivery speed, reliability, and overall customer satisfaction, ensuring that our Fulfillment and Last Mile operations meet and exceed customer expectations.
  • Conduct in-depth analysis of various scenarios related to FC placement, evaluating their impact on zones, costs, and customer service to inform strategic decision-making.
  • Generate regular reports and presentations for senior management, providing insights into operational performance and identifying areas for optimization.
  • Identify inefficiencies and bottlenecks in operational processes and partner with cross-functional teams to design, implement, and streamline process improvements.
  • Proactively identify and assess potential risks within the Fulfillment & Last Mile organization, developing robust contingency plans to mitigate disruptions and ensure continuity of operations.
  • Manage and drive business simplification efforts for Fulfillment & Last Mile.

We're Excited About You Because

  • You bring 7+ years of experience in Supply Chain, D2C Fulfillment, and Last Mile Operations.
  • BS degree in Supply Chain, Finance or related fields.
  • In-depth knowledge of Lean and Six Sigma methodologies and tools.
  • Expert with WMS, EDI, and ERP tools. Bonus points for HighJump, Netsuite or Boomi.
  • You have past successes partnering with 3PL providers in driving innovative change to Fulfillment processes.
  • You have excellent analytics and presentation skills and a proven track record of translating data-driven insight into action and consumer-facing impact.
  • Proficiency in data analysis tools and techniques, such as SQL, Python, R, or advanced Excel.
  • Adept in collaborating with cross-functional teams (Supply Chain, Growth, Finance, IT, etc.) and external partners (3PLs, suppliers).
  • You have clear, confident and persuasive verbal & written communication skills when working with a diverse group of cross-stakeholders.
  • You have past experiences presenting complex solutions in a concise member to C-Suite and other leadership members.
  • Thriving in fast-paced settings, you possess an assertive and proactive work approach.
  • You are adaptable and resilient in a dynamic and rapidly evolving business environment.
  • You have proven experience in continuous improvement project management.

Office Guidelines

The office is open and available for all Monday through Friday. We ask all team members to be in office a minimum of 2 - 3 days a week to build a collaborative and invested environment to foster our unique in-person culture we are proud to have. This office policy is subject to change at company discretion.

Our DEI Philosophy:

Our company’s mission is rooted in deep, genuine care for dogs – and for the people who love them. As an organization we are full of individuals who are unique in many ways, but all united in a mission of providing true peace of mind to dog lovers everywhere. Fixing this industry and improving the lives of pets and their people will be a difficult, decades-long endeavor. We believe the best use of our time, energy, and resources as a collective team is to focus on this mission, and on supporting our team to do their best work and be their best selves. In support of this we’re committed to hiring and supporting a diverse workforce, and investing in internal structures, opportunities, hiring/promotions processes, and training that create and sustain an inclusive team. We strive to provide an experience at TFD that will be invested, meaningful and memorable as we progress on the journey to reimagine how we feed and care for our pets.

A Few of Our Best Benefits

  • Dog-friendly office in Greenwich Village
  • Market-competitive compensation and equity packages
  • Comprehensive Healthcare, Dental, and Vision
  • Company supported mental health benefits
  • 12 week paid parental leave
  • Competitive 401k plan with company match
  • Flexible PTO
  • Discounted fresh food for your pup
  • Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug

We commit to building a competitive compensation package and company environment for all individuals to thrive. We believe in competitive base compensation rooted in location specific market data and performance along with equity ownership in the company that allows every team member to build their personal wealth as the company grows, just as much as we believe in fostering a culture that supports our team members personally, professionally, and holistically. For this role the anticipated hiring base compensation range is $130,000 - $150,000 USD Annual and the compensation offered will include a robust market competitive package of base and equity. In addition to your base compensation offer you will also receive equity ownership in the company. More information about the value of this equity will be shared at the time of offer. This range is representative of NYC Market Data if you are applying to this role outside of the NYC area the range may change.

Equal Employment Opportunity Statement

The Farmer's Dog, Inc. is an equal employment opportunity employer and does not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, physical or mental disability, protected veteran status or any other legally protected characteristic or status. For more information, please visit Know Your Rights.